RETURNS & EXCHANGES
All sales are final. Please shop carefully and feel free to ask questions prior to purchasing to ensure that you are satisfied with your order.
48 HOUR EXCHANGE POLICY
Returns based on wrong fit or color variance will not be considered. We carefully measure our items and you are welcome to ask for additional measurements or further notes on fit prior to a purchase.
While all sales are considered final, we will take into consideration exchanges for items grossly misrepresented or damaged. Exchanges are handled on a case by case basis and you must contact us within 48 hours of your order being delivered.
This means within 2 days of your item being delivered, you must e-mail us to let us know if you have issues with your purchase. Past the 48 hours delivered window, exchanges are no longer considered.
If an agreement is reached for the order to be returned for exchange, the item must be shipped within 48 hours of our agreement communication.
Shipping fees are non refundable.
We do our best to describe every garment to the best of our ability and multiple photos are provided with each listing, as well as measurements and any flaws of note. Remember you are purchasing vintage, therefore these items have been previously worn and loved and will show some signs of wear. All items are sold AS-IS. When purchasing from Rose And Thorn you are agreeing to our shop policies and that you have read the full condition of a garment and viewed all the photos available.
BUYER IS RESPONSIBLE FOR ALL SHIPPING FEES
All shipping fees are the responsibility of the buyer. We are not responsible for lost/stolen/missing parcels you ship back to us. Please insure, get tracking and delivery confirmation for all returns. Buyer also responsible for any other additional fees that may incur outside of
Rose And Thorn (ie Paypal/credit card fees).
FINAL SALE ITEMS
All items on SALE/CLEARANCE and purchased during a SALE promotion are considered final sale and cannot be returned for store credit, refund, or exchange. All LINGERIE, JEWELRY, SWIMWEAR, and ACCESSORIES are FINAL SALE.